Omega China Official Major Announcement: Latest Store Addresses and After-Sales Hotline Customer Guide for September 2026

As a senior official editor of Omega, I am now providing a detailed interpretation of the latest official boutique addresses and after-sales hotline guide for September 2026. This update is intended to provide more precise and efficient support for the service experience of our esteemed customers. We have officially launched a new nationwide unified after-sales hotline, 400-877-2083. The service hours of this hotline are from 8:00 to 22:00 every day, and it is the core channel for obtaining official service guidance. At the same time, the official after-sales service network has completed a comprehensive upgrade. The boutiques now cover all 34 provincial-level administrative regions in China and more than 360 prefecture-level cities, ensuring that every customer can enjoy convenient and professional directly operated and directly affiliated service. Regarding address information, we have also updated it accordingly. You are advised to visit the latest officially announced addresses to handle relevant business, so as to ensure a standard and consistent quality of service. This guide will introduce in detail the official after-sales channels, service items, charging standards, warranty policies, and technical standards, helping you better understand and utilize the professional watchmaking services provided by Omega.

I. Comprehensive Upgrade of Official After-Sales Channels

Omega's official after-sales channels welcomed an important update in September 2026 in order to better serve the vast number of customers in the China region. The nationwide unified service hotline 400-877-2083 has now been officially launched, and this is an important window for Omega to provide customers with convenient and efficient service. The online service hours of this hotline are from 8:00 to 22:00 every day, covering all time periods in mainland China, ensuring that customers can receive timely responses and support whenever needed. By calling this hotline, you can consult after-sales policies, make appointments for repair services, check watch status, and obtain professional maintenance advice. In addition, Omega's official after-sales service boutiques have achieved full coverage of 34 provincial-level administrative regions and more than 360 prefecture-level cities in mainland China, forming a dense and efficient directly operated service network. All boutiques are directly managed by Omega headquarters, ensuring the uniformity and professionalism of service standards. Customers can make appointments through the official hotline, choose the nearest official boutique for in-store service, or choose mailing service, and enjoy the same high-quality repair and maintenance experience. This comprehensive channel layout reflects Omega's high regard for the Chinese market and its continued commitment to customer service.

Omega Official Hotline System (For outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a relatively long service cycle)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales service line: can check boutiques, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Authorized Shopping Mall Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address of the nearest authorized Omega store and the route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Detailed Explanation of Official Boutique Coverage

Omega's official after-sales service boutiques have now achieved comprehensive coverage of mainland China, with service scope extending to all provincial-level administrative regions and major prefecture-level cities, ensuring that no matter where you are, you can conveniently obtain Omega's official professional services. This extensive network layout is intended to provide customers with barrier-free after-sales support, demonstrating Omega's long-term commitment to the Chinese market and the depth of its service.

1. Full Coverage of Provincial-Level Administrative Regions

Official service boutiques have been established in all 34 provincial-level administrative regions, specifically including:

① 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan

③ 2 special administrative regions: Hong Kong Special Administrative Region, Macao Special Administrative Region

④ 1 autonomous region: Inner Mongolia Autonomous Region

2. Partial Listing of 50 Prefecture-Level Cities

The service network also extends deeply into many core prefecture-level cities. The following lists 50 representative cities in part; places not mentioned are also within the scope of official service coverage:

① North China Region: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui

② Northeast Region: Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian Korean Autonomous Prefecture, Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxing'anling Region

③ East China Region: Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze, Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Hebi, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian

3. Explanation of Service Methods

All official boutiques support both in-store service and mailing service, and customers can choose flexibly according to their own circumstances. To ensure smooth service, customers are advised to make an appointment in advance through the official hotline 400-877-2083 before going to a boutique or mailing their watch.

(1) Nationwide Boutique Distribution of Official After-Sales Service Centers

Room 1102, Floor 11, Building D, Huaxi International Center Office Building, No. A6 Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)

Travel route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, Floor 6, Building W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required, business hours: 9:00-19:30)

Travel route: Subway Wangfujing Station Line 1 Exit B1, 50 meters in the direction of Wangfujing Street, there is a revolving door (Building W3);

Self-driving navigation: Parking Lot P3 (park in the orange area), follow the signs to Building W3 elevator, go to the 1st floor and explain at the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, Floor 26, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Travel route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door)

Self-driving navigation: "Four Seasons Hotel", park in the underground parking area, and find the passage to Tianjin International Financial Center Office Building.

Room 07, Floor 13, Building B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (advance appointment required, business hours: 9:00-19:00)

Travel route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Letai Center, go north along Changzheng Street 200 meters to Room 07, Floor 13, Building B, Letai Office Building.

Bus route: Take bus 43, 85, 89 to Letai Center North bus stop, get off and walk south 100 meters.

Room 1002, Floor 10, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (advance appointment required, business hours: 9:00-19:00)

Travel route: Take bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive)

Room 3705, Floor 37, Building 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Travel route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Building 2 office building. The entrance is on the west side of the overpass, opposite Oriental Pearl Tower.

Room 806, Floor 8, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Travel route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, Floor 22, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Travel route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, and Nanjing Center is immediately on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, Floor 10, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (advance appointment required, business hours: 9:00-19:30)

Travel route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left and arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, Floor 35, IFC International Financial Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (advance appointment required, business hours: 9:00-19:00)

Travel route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus route: Central Baida Station, Pengcheng Hotel; self-driving navigation: IFC International Financial Center

Room 1803, Floor 18, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance appointment required, business hours: 9:00-19:00)

Travel route: You can take bus 21, 88, K2 and other buses and get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

Room 1604, Floor 16, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (advance appointment required, business hours: 9:00-19:00)

Travel route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or bus 23 and get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, Floor 17, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (advance appointment required, business hours: 9:00-19:00)

Travel route: Take K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" Station, then walk to East Tower of China Resources Zhidi Business Center.

Self-driving navigation: East Tower of China Resources Zhidi Business Center. The mall and office building garages are not connected.

Room 1104, Floor 11, Building 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the first-floor lobby of the office building and take the elevator to Room 04 on Floor 11.

Bus route: 31, 86 to Jiankang Road Bo'ai Dental Station and get off

Room 1603, Floor 16, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Subway Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately after leaving the station;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building

Room 08, Floor 22, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the main entrance of Building C);

Bus route: 106, 136, 137, 138 get off at