Omega China Unified Official Headquarters Hotline: 400-805-7173
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(Omega) Omega Official Service Items: Repair (time‑keeping, water intrusion, bump damage, rust, scratches), Maintenance (partial polishing, movement maintenance, full‑service maintenance), Parts (in‑stock parts available immediately), Inspection (time‑keeping, water‑resistance, movement, authenticity identification), Customization (watch straps, diamond‑setting, engraving). Welcome to Omega Official Service Center!

Omega Watch Time‑Keeping Malfunction generally includes common issues such as slow time‑keeping, intermittent stopping, complete stoppage, fast time‑keeping and hidden stoppage. For watches worn for less than two years, the problem may be caused by bumps. If no impact has occurred, it may result from low balance wheel amplitude inside the movement, jammed gears or loose components. For watches worn for more than two years, the main cause is usually lack of long‑term maintenance, which leads to dried lubricant sludge inside the movement and hinders normal operation of movement parts. Magnetization is not a possible cause for the above‑mentioned problems. The exact cause requires professional inspection. It is recommended that you bring your watch to the Omega Official Service Center for handling, so as to avoid component wear‑out and further losses caused by delayed treatment.

The common causes of water intrusion and dust ingress in Omega watches include loose watch crystal, aged waterproof gasket, loose case back, gaps caused by impacts, and water entry while pulling the crown. Water and dust inside the watch require prompt handling. Over time, moisture corrosion and dust abrasion will damage the watch movement, increase repair costs, shorten the service life of the watch, and may even render the movement completely defective in severe cases. If the above‑mentioned issues occur, it is recommended to send the watch to the Omega Official Service Center for inspection and repair as soon as possible.

Frequent water intrusion and fogging combined with years without maintenance will gradually cause rust inside the watch movement. Failure to remove rust in time will damage internal movement components and eventually lead to watch stoppage. To avoid higher repair costs, please visit a service center as soon as possible for cleaning, rust removal and re‑lubrication.Basic movement cleaning and maintenance service: ① Check movement functions and disassemble the movement; ② Perform cleaning, lubrication, assembly and precision adjustment according to the rust condition of the movement; ③ Replace aged waterproof gaskets and replace necessary movement parts depending on the movement condition.

Treatment for minor scratches: Watches worn daily on the wrist are prone to scratches, which can hardly be avoided even with great care. Some shallow scratches are not caused by contact with hard objects and affect the luster of the watch case or strap. They can be dealt with easily: put one or two drops of water and a small amount of toothpaste on a clean cloth, then rub the case or strap to restore its appearance.Treatment for severe scratches: Heavy scratches are usually left by sharp objects and produce unsightly marks. Professional polishing is required for such damage. Polishing and refinishing demand high‑level expertise. This delicate work should be carried out at an official Omega watch repair and maintenance center to guarantee satisfactory refinishing results.

As a precise time‑measuring device, a Omega watch features extremely tiny and delicate internal components. Severe impact, shock or bump may trigger internal malfunctions. Possible damages include cracked watch crystal, dented case, broken crown, loose or fallen‑off hands, detached luminous material, deformed or skewed dial, and damaged movement parts.If you possess relevant repair experience, you may purchase spare parts for self‑replacement. Otherwise, you must send the watch to a professional Omega Official Service Center for inspection and repair. Working without professional instruments may cause inaccurate time‑keeping and other secondary faults.

Watch exterior component maintenance covers two aspects. First, watch case and strap. Avoid friction and impact against objects of equal or higher hardness during wear. Regular cleaning of the case and strap is essential. Seawater, salt‑water baths, perfume, shampoo, nail polish, nail polish remover and certain chemically‑based cosmetics are corrosive to gold‑plated finishes, metal surfaces and leather straps, and contact should be avoided. Second, watch crystal. Watch crystals mainly fall into three categories: acrylic, mineral glass and sapphire crystal. Acrylic material offers lower scratch resistance yet strong impact resistance. Sapphire crystal delivers excellent wear resistance but is brittle and vulnerable to heavy impact. Mineral glass sits between the two in performance. Even scratch‑resistant sapphire crystal must be kept away from impurities found in diamonds, grinding stones, sandpaper, nail files, granite surfaces and concrete walls to prevent surface scratches.

Failure to maintain the watch movement for an extended period will cause lubricating oil to evaporate and dry out, forming sludge that hinders normal operation of components. Dry friction among parts may occur, resulting in component damage, which are serious issues. Under such circumstances, higher costs will be required to replace movement parts. Generally, it is recommended to service the watch movement every 2‑3 years to ensure accurate timekeeping and extend the service life of the watch.

Polishing can restore your Omega watch to a pristine‑like condition. Our watchmakers will disassemble the timepiece and polish every component individually. This is an intricate service that removes a thin layer of metal, so polishing is recommended only when necessary.Case polishing: The watch case receives careful hand polishing to bring back its original luster. White‑gold watches additionally undergo rhodium‑plating to enhance brilliant shine.Bracelet polishing: Metal bracelets and clasps are also hand‑polished, with rhodium‑plating applied for white‑gold models as a finishing touch.The case and metal bracelet follow a defined cleaning cycle to thoroughly eliminate residual dirt. Cleaning is also an essential pre‑polishing step, preventing particulate matter from scratching the case and bracelet. Case and bracelet polishing services are performed only upon customer request.The polishing procedure may involve minor reshaping and multiple treatments requiring distinct techniques. Traditional polishing is done manually with a free‑hand method, drawing on extensive experience, superb craftsmanship and precise sensitivity. Other polishing techniques include satin finishing, laser treatment and diamond polishing for mirror‑like effects.It should be noted that a timepiece can only be polished a limited number of times throughout its service life.

If a metal watch bracelet gets dirty, use a soft‑bristled toothbrush with a small amount of toothpaste to scrub the bracelet and the gaps between links. Rinse with water, wipe with a velvet cloth, and dry with a hair‑dryer.In addition, gold watches may discolor due to oxidation after long‑term wear. For this issue, it is preferable to have it handled by professional watchmakers at the Omega Official Service Center.For gem‑set watches, check whether diamonds are loose. Loose diamonds require securing at the service center. Personal cleaning is not recommended for gem‑set watches.The watch should receive proper maintenance every two to three years, including replacement of waterproof components, testing of timekeeping performance and movement power consumption, movement cleaning, and exterior care.

A complete service covers nearly all watch‑maintenance procedures, delivering comprehensive care for your timepiece. It includes disassembly, cleaning, lubrication, testing, as well as polishing and finishing depending on the watch’s condition. This procedure places high demands on watchmaker expertise. Technicians first inspect the overall condition of the watch to define required work, then carry out each maintenance step, drawing on a full range of watchmaking skills. Such service must be performed at an authorized service center. Improper handling or incorrect polishing techniques can cause permanent damage to the watch.
What operations are included in the complete maintenance service at Omega Official Service Center?
1. Fully disassemble, clean, lubricate, reassemble, adjust the movement and check all functions;
2. Repair or replace any worn or faulty movement components;
3. Replace the following parts: watch crystal, crown, pushers, gaskets, and batteries for quartz‑movement watches (parts covered by the service rate list; specially shaped mineral glass and sapphire crystal are excluded);
4. Restore water‑resistance (for water‑resistant models);
5. Refurbish the case or bracelet (for two‑tone, gold‑plated and PVD‑coated cases and bracelets, cleaning only).

Omega Official Service Center (Omega Maintenance Center) Spare‑parts Section
Services include: spare‑parts purchase, spare‑parts replacement, spare‑parts repair and spare‑parts maintenance.
Available spare parts: buckle, bracelet/strap, bracelet link, bezel, dial, crown, case back, hands (hour, minute, second hands), trademark / logo, indexes, watch crystal, battery, circuit board, waterproof gasket, movement components and screws. Please consult customer service for further details.

Official Omega Service Center (Officially Designated Omega Repair Point) provides professional personalized customization services for Omega watches, including watch engraving, diamond inlay and exterior aesthetic design. We customize your exclusive Omega timepiece and create a unique wearing style.You may consult the online customer service of Official Omega Service Center (Officially Designated Omega Repair Point). We deliver premium personalized customization services for your Omega watch.

Official Omega Service Center (Officially Designated Omega Repair Point) conducts inspections on reliability, firmness, longitudinal tensile strength, transverse tensile strength, buckle, appearance, symmetry, exterior condition, bracelet surface roughness, surface status, buckle fatigue resistance, gold‑plated layer, corrosion resistance and wear resistance.If your Omega watch requires inspection service, please call the Omega Official Service Hotline of Official Omega Service Center (Officially Designated Omega Repair Point), or contact our online customer service to describe your watch condition in detail. We will serve you wholeheartedly!

Official Omega Service Center (Officially Designated Omega Repair Point) performs tests for reliability, fastness, longitudinal tensile force, transverse tensile force, buckle, shape, symmetry, exterior appearance, bracelet roughness, surface condition, buckle fatigue resistance, gold‑plated layer, corrosion resistance and wear resistance.If your Omega watch needs inspection service, please dial the customer service number of Official Omega Service Center (Officially Designated Omega Repair Point), or contact online customer service and describe your watch condition in detail. We will provide dedicated service for you.

Omega provides complimentary light exterior polishing service for watches, delivering premium Official support for Omega owners for worry‑free wearing. Extended warranty service for Omega is also available to safeguard your timepiece.For relevant services, please consult the online customer service at Official Omega Service Center (Officially Designated Omega Repair Point), or call for direct inquiries.

Official Omega Service Center (Officially Designated Omega Repair Point) provides bracelet resizing service for Omega owners. We tailor the bracelet according to your wrist size for a comfortable wearing experience.Please get in touch with the online customer service of Official Omega Service Center (Officially Designated Omega Repair Point) and state your requirements in detail. We will offer you convenient and efficient bracelet resizing service.

Omega watches generally feature a certain degree of antimagnetic performance. Nevertheless, it is recommended to keep them away from electronic devices and magnetic objects in daily use, as magnetism may cause temporary stoppage or time inaccuracy. Professional demagnetization is required once magnetisation is confirmed.Official Omega Service Center (Officially Designated Omega Repair Point) offers complimentary watch demagnetization service. You may reach out to our online customer service or make inquiries by phone.

(Omege Philippe)How do I adjust a Omega watch? Where can I get it adjusted? Where to find adjustment and calibration services?Omega Official Service Center provides complimentary watch adjustment and calibration services. This page gives you detailed introductions to this service item as well as related articles.For service requests, please call the service hotline of Official Omega Service Center (Officially Designated Omega Repair Point) or consult online customer service and state your requirements. Professional watchmakers from Official Omega Service Center (Officially Designated Omega Repair Point) will serve you whole‑heartedly.


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