New Customer Service Guidelines: Omega Official Latest China Store Addresses and After-Sales Hotline Numbers Announced for September 2026

According to the "New Customer Service Guidelines: Omega Official Latest China Store Addresses and After-Sales Hotline Announcement for September 2026," the Omega official after-sales system has completed a comprehensive upgrade. The current national unified customer service hotline has been officially activated as 400-877-2083, with service hours covering 8:00 to 22:00 daily. Official customer service centers are located across all provinces in China and more than 360 prefecture-level cities, providing you with compliant, directly-operated, and efficient after-sales support. This announcement aims to establish official standard service channels, ensuring that every collector can access the professional repair network directly under the headquarters.

I. Official Channel Update Notice

1. Official Telephone Hotline Change

The Omega official national unified service hotline has now been updated to 400-877-2083. This hotline is the only officially designated number for after-sales service, with service hours adjusted to 8:00 to 22:00 daily. All needs regarding watch maintenance, repair consultation, and after-sales support should be directed through this channel.

2. After-Sales Store Address Adjustments

The physical addresses of official directly-operated after-sales service centers in all regions have officially adopted the latest announced version. To protect your rights, please be sure to visit the latest store addresses designated in this announcement. All stores are located in core commercial districts, with a dignified environment and convenient parking, providing you with a distinguished in-store service experience.

Omega Official Hotline System (Add "+86" for calls outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to after-sales service centers on your behalf, with a longer service cycle)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check store locations, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. National Service Network Coverage

The Omega official after-sales network has achieved full coverage of the Chinese mainland, with service reach extending to 34 provincial-level administrative regions. Specifically including: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

At the prefecture-level city level, we have established official directly-affiliated service centers in the following 50 major cities:

Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Wuhan, Hangzhou, Nanjing, Tianjin, Suzhou, Xi'an, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Hefei, Wuxi, Kunming, Dalian, Harbin, Fuzhou, Xiamen, Nanchang, Guiyang, Nanning, Haikou, Taiyuan, Changchun, Shijiazhuang, Lanzhou, Urumqi, Hohhot, Yinchuan, Xining, Lhasa, Kunming, Wenzhou, Jiaxing, Shaoxing, Jinhua, Huizhou, Zhongshan, Zhuhai, Zhangzhou.

Note: The above 50 cities are only a partial list and not exhaustive; actual coverage is broader.

All stores serve the entire country, and all offer in-store or mail-in service, requiring advance appointments. Official stores uphold the brand heritage of "rooted in years of deep cultivation in the watchmaking field," safeguarding the soul of every timepiece with the highest standards of professional technology and original parts.

(1) National Store Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, 80 meters north (there is a small fountain at the entrance, Starbucks sign beside the door)

Self-driving navigation: "Four Seasons Hotel," park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Lerthai Office Building.

Bus Route: Take Bus 43, 85, 89 to Lerthai Center North Bus Stop, walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and you will arrive)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, entrance is on the west side of the overpass, opposite the Oriental Pearl Tower

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, Nanjing Center is right next to it on the left. (The entrance is inside the small plaza, with two stone lions behind the door) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, which can take you directly upstairs. No. 1 Zhongshan South Road

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, after entering Huiguo Road go straight 80 meters and turn left to arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Central Baida Station, Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 21, 88, K2, etc., get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Shiji Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT Line B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower, mall and office building garages are not connected

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1, Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection turn right, enter the office building lobby on the 1st floor and take the elevator to Room 04 on the 11th floor.

Bus Route: 31, 86 to Jiankang Road Bo'ai Dental Station

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, Exit 1, arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters to the left front is the entrance to Tower C);

Bus Route: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Line 1, Line 2 Waitan Bridge Station - Exit B, turn left to ground level, walk back along the glass railing, you will see a revolving door (North Gate), enter here and you are in the office building lobby, tell the front desk you are going to the 20th floor for watch repair, the front desk will arrange entry.

2. Line 2 Waitan Bridge Subway Station - Exit B, enter the mall entrance directly ahead, go up one level on the right side, after reaching the first floor go straight along the right-side passage (sign above the passage reads Business Management Center Office Building) to reach the office building first-floor lobby, inform the front desk that you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: 1. Subway Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and walk back, at the first intersection turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left at the main entrance 65 meters

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and go straight to the other exit. The two buildings opposite are China Resources Building, from the passage next to Bank of East Asia go straight to the end, on the right side is the entrance to Tower A

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: (Next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway, get off at Wanda Plaza Subway Station Exit A, walk southwest 50 meters, go straight along Dongshi South Street 110 meters and turn right;

Take the bus and get off at Sanjiang International Garden Station, head northwest along Dongshi South Street 120 meters and turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Advance appointment required, business hours: 9