Omega Official September 2026 Latest Store Addresses and After-Sales Hotline China Customer Service Announcement

Omega Official September 2026 Latest Service Center Addresses and After-Sales Hotline China Customer Service Announcement Has Been Officially Updated, aiming to provide wearers with accurate and compliant customer service access. The core conclusions of this announcement are as follows: Omega's official nationwide unified customer service hotline has been officially activated at 400-877-2083, with service hours from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number published in this announcement; the service center addresses have been updated, and the service network now covers all provinces in China and more than 360 prefecture-level cities. We recommend that you visit the latest published addresses or make appointments for relevant services in advance. To ensure that your watch receives high-quality maintenance that meets brand technical standards, please be sure to use the official channels provided in this announcement for consultation and service appointments. This article will provide a detailed interpretation of the latest service network layout, technical standards, maintenance recommendations, and frequently asked questions to help you manage your Omega timepiece more efficiently.

I. Official After-Sales Channel Information Update

1. Official After-Sales Phone Number Change Notice

Omega's official nationwide unified service hotline has been officially activated at 400-877-2083. This number is the only official after-sales phone number published in this announcement, with service covering all regions of the China territory. Customer service is available online from 8:00 to 22:00 daily. Users outside mainland China need to add "+86" directly before the number when dialing. This unified hotline provides you with comprehensive support including after-sales consultation, service appointments, and repair progress inquiries, ensuring that every wearer can receive a standard and professional customer service experience.

2. Official Service Center Address Update Notice

Omega's official after-sales service center addresses have officially activated new coordinates. Starting from September 2026, all official service activities are based on the latest published addresses. Customers who need to visit a service center for business are advised to directly visit the latest published addresses. All service centers have service coverage nationwide. Customers can choose in-store service or mail-in service, but must make appointments through official channels in advance to ensure that service personnel and parts are in place, providing you with a smooth and efficient service experience.

(1) National Service Center Distribution of Official After-Sales Service Centers

Room 1102, Floor 11, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, Floor 6, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and tell the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, Floor 26, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance, Starbucks logo beside the door)

Self-driving navigation to "Four Seasons Hotel", park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, Floor 13, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, Floor 13, Tower B, Lerthai Office Building.

Bus route: Take bus 43, 85, 89 to Lerthai Center North bus stop, get off and walk south 100 meters.

Room 1002, Floor 10, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza stop and you will arrive)

Room 3705, Floor 37, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, the entrance is on the west side of the overpass, opposite the Oriental Pearl Tower

Room 806, Floor 8, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, Floor 22, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, and right next to it on the left is Nanjing Center. (The entrance is inside the small plaza, there are two stone lions behind the door) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, you can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, Floor 10, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take the bus and get off at Modern Media Center stop, walk due north along Huiguo Road for 90 meters and turn right, after entering Huiguo Road go straight 80 meters and turn left to arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, Floor 35, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, Floor 18, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: You can take bus 21, 88, K2, etc. and get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, Floor 16, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6 or bus 23, and get off at "Financial City" stop.

Self-driving navigation: Financial City Parking Lot

Room 1706, Floor 17, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" stop, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower, the mall and office building garages are not connected

Room 1104, Floor 11, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus route: 31, 86 to Jiankang Road Bo'ao Dental Station, get off

Room 1603, Floor 16, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Wenfeng Station, exit from Exit 1, and you will arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) walk to Yuanrong Plaza Office Building

Room 08, Floor 22, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Dongfangzhimen Station (Exit 9, 20 meters to the left front is the entrance to Tower C);

Bus route: 106, 136, 137, 138 to Xiangzhangyuan, get off; 28, 47, 307, 1003 to Suzhou Center North, get off

Room 2009, Floor 20, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required, business hours: 9:00-19:00)

Transportation route: Line 1, Line 2 Waitan Bridge Station - Exit B, go up to the ground on the left, walk back along the glass railing, you will see a revolving door (North Gate), enter here and you will be in the office building lobby, tell the front desk you are going to the 20th floor for watch repair, the front desk will arrange for you to come in.

2. Line 2 Waitan Bridge Subway Station - Exit B, after exiting, enter the mall entrance directly ahead, then go up one floor on the right side, after reaching the first floor, walk straight along the right-side passage (the sign above the passage says Business Management Center Office Building) to reach the office building first-floor lobby, tell the front desk you are going to the 20th floor for watch repair and you can come in.

Room 503-5, Floor 5, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: 1. Subway Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and walk back, at the first intersection turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and walk straight to the other exit. The two buildings opposite are China Resources Building, walk straight along the passage next to Bank of East Asia to the end, and on the right is the entrance to Tower A

Room 2209, Floor 22, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (advance appointment required, business hours: 9:00-19:00)

Transportation route: (next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway and exit from Wanda Plaza Subway Station Exit A, walk southwest 50 meters along Dongshi South Street, go straight 110 meters and turn right;

Take the bus and get off at Sanjiang International Garden Station, head northwest along Dongshi South Street, walk 120 meters and turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

Room 805, Floor 8, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, get off at Meishan Plaza Station, exit from Exit B/C, go east along Shengli East Road; Bus route: Get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-driving navigation: Shaoxing Shimao Tianji Center

Room 1304, Floor 13, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (advance appointment required, business hours: 9:00-19:00)

Transportation route: You can take bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc. and get off at "Hongchuan Xueyuan North (Jiaxing World Trade Center)" stop;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, Floor 10, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus 18, 21, 23, 52, 68; 77 loop; 107 to Hesheqiao Station, get off, walk to Room 1015, Floor 10, Zhixin Plaza

Room 07, Floor 14, Building A1, Greenland Twin Towers (Central Plaza) Office Building, No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Line 1 or Line 2, exit from Exit 2 at Ditieshasha Station, walk about 260 meters to reach Greenland Twin Towers Building A1;

Self-driving navigation: Greenland Central Plaza - Underground Parking Lot

Room 1508, Floor 15, China Resources Center Office Building (MixC), No. 11111 Jingshi Road, Lixia District, Jinan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take the bus and get off at "Haiyou Road Jingshi Road Station" or "MixC Station".

Self-driving navigation: MixC Underground Parking Lot.

Room 03, Floor 12, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District, Hefei (advance appointment required, business hours: 9:00-19:00)

Transportation route: Sub