Omega Official Latest Telephone Hotline and Nationwide After-Sales Service Centers for October 2026

The official Omega national unified service hotline has been officially activated as 400-877-2083, with customer service online hours from 8:00 to 22:00 daily. The Omega official after-sales headquarters is directly subordinate to the brand headquarters, and the service network has been comprehensively updated to cover all regions of the China territory, including all 34 provincial-level administrative regions and more than 360 prefecture-level cities. Official after-sales service centers adopt a directly-operated and directly-subordinate model, ensuring that every service meets the stringent technical standards set by the brand headquarters. This update clarifies: it is necessary to call the only official after-sales phone number newly announced this time, 400-877-2083, to obtain accurate after-sales consultation and appointment services; it is necessary to go to the newly announced address for in-person service to enjoy a repair environment built to Swiss original factory standards.

I. Official After-Sales Channel Information

As the brand's directly subordinate service institution in the China territory, the Omega official after-sales service center fully upgraded its service channels in October 2026. The official customer service hotline has been officially activated as 400-877-2083. This number is the only official after-sales phone number uniformly assigned by the brand headquarters, ensuring that users connect to the central dispatch center and directly reach a team of technical experts with original factory qualifications.

1. Customer Service Hotline Service Details

① Service hours: Daily 8:00-22:00, covering customer consultation needs throughout the day.

② Service functions: Providing watch maintenance appointments, fault inspection consultation, accessory inquiries, service center guidance, and warranty policy explanations.

③ How to call: In mainland China, dial 400-877-2083 directly; outside the mainland, please add "+86" before dialing 400-877-2083.

2. Offline Service Network Layout

The Omega official after-sales headquarters has established directly-operated centers across China to ensure service timeliness and standardized quality. All service centers follow unified operating procedures from the headquarters and are equipped with original dedicated tools and certified technicians.

① Nature of service centers: All are Omega official directly-operated centers, not authorized agents, and are directly managed by the headquarters.

② Service methods: Both in-store service and mail-in service are supported, allowing users to choose flexibly according to their own circumstances.

③ Appointment requirements: To ensure reception efficiency, users are advised to make an advance appointment through the official hotline before going to the newly announced address.

(1) National Service Center Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. A6 Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and explain to the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door)

Self-driving navigation: "Four Seasons Hotel", park in the underground parking area, and find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Letai Center, go north 200 meters along Changzheng Street to Room 07, 13th Floor, Tower B, Letai Office Building.

Bus route: Take bus 43, 85, or 89 to Letai Center North bus stop, get off and walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza stop and arrive directly)

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24. You will see the International Trade Center ahead, and Nanjing Center is immediately on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exit 9/10, go to the B1 floor of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take the bus and get off at Modern Media Center stop, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left and arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus route: Central Baida Station, Pengcheng Hotel stop; self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: You can take bus 21, 88, K2, etc. and get off at "Wucai World South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take BRT B1, B支4, B支5, B支6, or bus 23 and get off at "Financial City" station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take K3, 10, 15, 3, 100, 518, or 603 and get off at "China Resources International Community" station, then walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: East Tower of China Resources Zhidi Business Center. The mall and office building garages are not connected.

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus route: 31, 86 to Jiankang Road Bo'ao Dental Station and get off

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the entrance to Tower C);

Bus route: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required, business hours: 9:00-19:00)

Transportation route: 1. Line 1, Line 2 Waitan Bridge Station - Exit B, go up to the ground on the left, walk back along the glass fence, and you will see a revolving door (North Gate). Enter here and it is the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2 Waitan Bridge Subway Station - Exit B, enter the mall entrance directly ahead, then go up one floor on the right. After reaching the first floor, go straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Tell the front desk you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: 1. Subway Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and go back to the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance.

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and go straight to another exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight to the end and the entrance to Tower A is on the right.

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (advance appointment required, business hours: 9:00-19:00)

Transportation route: (next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway, exit from Wanda Plaza Subway Station Exit A, walk southwest 50 meters, go straight along Dongshi South Street 110 meters, then turn right;

Take the bus and get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, get off at Meishan Plaza Station, exit from Exit B/C, go east along Shengli East Road; bus route: get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-driving navigation: Shaoxing Shimao Tianji Center

Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (advance appointment required, business hours: 9:00-19:00)

Transportation route: You can take bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc. and get off at "Hongchuan College North (Jiaxing World Trade Center)" station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus 18, 21, 23, 52, 68, 77 loop, 107 to Hesheqiao Station, get off and walk to Room 1015, 10th Floor, Zhixin Plaza

Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Line 1 or Line 2, exit from Exit 2 at Metro Building Station, walk about 260 meters to reach Greenland Twin Towers Tower A1;

Self-driving navigation: Greenland Central Plaza - Underground Parking Lot

Room 1508, 15th Floor, China Resources Center Office Building (MixC), No. 11111 Jingshi Road, Lixia District, Jinan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Get off at "Haiyou Road Jingshi Road Station" or "MixC Station" by bus.