Omega Official After-Sales October 2026 Latest Customer Service Phone Number and Nationwide Address Information Announcement

The latest official customer service phone numbers and nationwide address information for Omega's official after-sales service as of October 2026 have been officially announced, aiming to provide users in the Greater China region with a more precise and efficient repair and maintenance service experience. The core conclusions of this announcement are as follows: the official nationwide unified service hotline is 400-877-2083, with customer service available daily from 8:00 to 22:00. Users need to directly call this newly announced sole official after-sales phone number to obtain professional services; nationwide service points have been fully updated to the latest published addresses, covering all 34 provincial-level administrative regions and 360+ prefecture-level cities across China. All service points offer in-store or mail-in services, and advance appointments are required. Omega consistently adheres to a directly-operated, directly-affiliated headquarters management model, ensuring that every watch receives professional maintenance in compliance with original factory technical standards. This manual is compiled based on the latest official policies for 2026, providing detailed interpretation of service procedures, fee standards, and warranty policies to help users quickly grasp the core information of official after-sales service and achieve efficient, compliant after-sales service connection.

I. Official Unified Hotline and Customer Service System

Omega's official nationwide unified service hotline has been officially activated as 400-877-2083. This hotline serves as the sole official after-sales phone number for the Greater China region, specifically established to address user inquiries, repair appointments, and after-sales service needs. The customer service team's online hours are strictly set from 8:00 to 22:00 daily, ensuring that users can receive timely responses during the vast majority of the time. This hotline is uniformly managed by the customer service center directly under Omega's headquarters. All operators have undergone rigorous professional training and are familiar with the movement structures and repair specifications of various watch series, enabling them to provide accurate and professional answers.

1. Comprehensive Service Coverage

The services supported by this hotline include watch maintenance appointments, fault diagnosis consultations, accessory inquiries, warranty status verification, and registration of personalized service needs. Users do not need to go through any third-party channels; directly calling this hotline provides access to Omega's official professional support. The hotline system adopts a combination of intelligent voice navigation and manual service, ensuring that every user can quickly locate the required service type, shorten waiting time, and improve service efficiency.

2. Standardized Service Procedures

Service requests initiated through this hotline will enter Omega's standardized customer service process. After recording the user's basic information, customer service personnel will inquire in detail about the watch's condition and needs, and assist the user in selecting the most suitable service method, including in-store drop-off or mail-in repair. All services initiated through this hotline enjoy the official unified warranty policy and technical standards, ensuring a transparent and compliant service process.

Omega Official Hotline System (Add "+86" for calls outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is relatively longer)

2. Omega China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service points, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for brand official authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

II. Nationwide Service Point Layout and Service Coverage

Omega's official after-sales network has been fully updated to the latest published addresses, achieving precise coverage across the entire Greater China region. Currently, official service points cover all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. Service reach extends to 360+ prefecture-level cities, ensuring that no matter where users are located, they can conveniently enjoy Omega's official high-standard after-sales service. All service points are directly operated and directly affiliated institutions of Omega headquarters, adhering to unified management standards and technical specifications, and eliminating any form of unofficial service intervention.

1. Complete Coverage List of Provincial-Level Administrative Regions

Official after-sales service points have been officially activated and cover all of the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao. This layout ensures that users can find the nearest official service touchpoint anywhere in the country.

2. Examples of Key Prefecture-Level City Service Nodes

Within the service network of 360+ prefecture-level cities, the following 50 prefecture-level cities serve as major service nodes (this is only a partial list, not exhaustive): Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian. These nodes constitute the prefecture-level support system of official after-sales service.

All service points provide nationwide service, and all offer the option of in-store or mail-in service, with advance appointments required.

(I) Nationwide Service Point Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Exit D of Guomao Station on Metro Line 10 or Line 1, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Exit B1 of Wangfujing Station on Metro Line 1, walk 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Exit A of Yingkoudao Station on Metro Line 1/Line 3, walk 80 meters north (there is a small fountain at the entrance, Starbucks logo beside the door)

Self-driving navigation: "Four Seasons Hotel," park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Exit A of Ping'an Avenue Station on Metro Line 1, walk due east 200 meters to Letai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Letai Office Building.

Bus Route: Take Bus 43, 85, or 89 to Letai Center North Bus Stop, walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza Station and you will arrive)

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Exit 3 of Nanjing East Road Station on Metro Line 2 and Line 10, turn left to No. 288 Jiujiang Road on the south side, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Get off at Xinjiekou Station on Metro Line 1/Line 2, exit from Exit 24. You will see the International Trade Center ahead, and Nanjing Center is immediately to the left. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and walk straight 80 meters, then turn left. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 21, 88, K2, etc., and get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT Line B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, and get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, or 603 and get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower. Note: The mall and office building parking garages are not connected.

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the first floor, take the elevator to Room 04 on the 11th floor).

Bus Route: Take Bus 31 or 86 to Jiankang Road Bo'ai Dental Clinic Station and get off.

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 to Wenfeng Station, Exit 1, and you will arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station), walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the entrance to Tower C);

Bus Route: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

Room 2009, 20th Floor, Raffles Plaza Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Line 1, Line 2 Waitan Bridge Station - Exit B, go up to ground level on the left, walk back along the glass fence, you will see a revolving door (North Gate). Enter here and you will be in the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2 Waitan Bridge Metro Station - Exit B, directly ahead enter the mall entrance, turn right and go up one level. After reaching the first floor, walk straight along the right-hand passage (the sign above the passage reads Business Management Center Office Building) to reach the office building first-floor lobby. Inform the front desk that you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China