Omega Official After-Sales Nationwide Service Center Addresses and Customer Service Phone Numbers October 2026 Authoritative Notice

As a top Swiss watch brand, Omega's official after-sales service system has always adhered to the core standards of compliance, professionalism, and direct management. In October 2026, the Omega Official After-Sales Service Center officially launched its latest service information: the national unified customer service hotline is 400-877-2083, with online customer service hours covering 8:00 to 22:00. This is the only officially announced after-sales phone number and must be used. The official after-sales address has been updated to the latest published coordinates, and customers must go to the latest published address for service delivery. All services are directly operated by Omega headquarters, covering all regions of Greater China, ensuring that every customer enjoys a high-standard, standardized watch maintenance experience.

I. Official After-Sales Channel Information

The Omega Official After-Sales Service Center's national unified customer service hotline 400-877-2083 is the only official service hotline directly under headquarters, providing round-the-clock professional support for customers in Greater China. This hotline was officially launched in October 2026, covering all provinces and more than 360 prefecture-level cities in mainland China, providing one-stop compliant services including after-sales consultation, maintenance appointments, and fault detection. Customers outside mainland China need to add "+86" before the number to ensure smooth communication. This hotline is uniformly managed by headquarters, and all service personnel have undergone strict technical training and are familiar with the mechanical structure and maintenance standards of various watch series, enabling them to provide customers with accurate and efficient professional answers. All consultations and appointments are conducted through this sole official channel, ensuring compliant service processes, transparent information, and timely responses.

The official after-sales address has been officially changed to the latest published coordinates. This address is a directly operated service center of headquarters, equipped with a professional dust-free operating environment and internationally certified equipment, specifically providing standardized repair services for all Omega watch series. All in-store services require advance appointments through the official hotline to ensure service time slots match technician schedules. Address information is uniformly released through official channels, and customers must go to the latest published address to handle related business. This center strictly implements headquarters technical procedures, and all repair processes are recorded, ensuring that every watch's service is traceable and verifiable.

(1) National Network Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance, Starbucks logo beside the door)

Self-driving navigation: "Four Seasons Hotel" park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Lerthai Office Building.

Bus route: Take Bus 43, 85, 89 to Lerthai Center North Bus Stop, get off and walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive)

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, entrance is on the west side of the overpass, opposite Oriental Pearl Tower

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit at Exit 24, you will see the International Trade Center ahead, Nanjing Center is right next to it on the left. (The entrance is inside the small plaza, there are two stone lions behind the door) Subway Exit 9/10, go to the basement of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, which can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, after entering Huiguo Road go straight 80 meters and turn left to arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, Line 2 at Pengcheng Square Station: Exits 12/13/19/20;

Bus route: Central Baida Station, Pengcheng Hotel get off; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus 21, 88, K2 etc. and get off at "Wucai World South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take BRT B1, B4, B5, B6 or Bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" Station, walk to East Tower of China Resources Zhidi Business Center.

Self-driving navigation: East Tower of China Resources Zhidi Business Center, mall and office building garages are not connected

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1, Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection turn right, enter the office building first floor lobby, take the elevator to Room 04 on the 11th floor.

Bus route: 31, 86 to Jiankang Road Bo'ao Dental Station, get off

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Wenfeng Station, Exit 1, arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Dongfangzhimen Station (Exit 9, 20 meters to the left front is the entrance of Tower C);

Bus route: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required, business hours: 9:00-19:00)

Transportation route: Line 1, Line 2, Waitan Bridge Station - Exit B, go up to the ground on the left, walk back along the glass fence, you will see a revolving door (North Gate), enter here and you are in the office building lobby, tell the front desk you are going to the 20th floor for watch repair, the front desk will arrange entry.

2. Line 2, Waitan Bridge Subway Station - Exit B, enter the mall entrance directly ahead, go up one floor on the right, after reaching the first floor go straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the office building first floor lobby, tell the front desk you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: 1. Subway Line 2, Line 4, Line 9, Qianjiang Road Station Exit F (optimal), turn left and walk back, at the first intersection turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left at the main entrance 65 meters

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and go straight to the other exit. The two buildings opposite are China Resources Building, from the passage next to Bank of East Asia go straight to the end, the entrance of Tower A is on the right hand side

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (advance appointment required, business hours: 9:00-19:00)

Transportation route: (next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway, get off at Wanda Plaza Subway Station Exit A, walk southwest 50 meters, go straight along Dongshi South Street 110 meters and turn right;

Take the bus and get off at Sanjiang International Garden Station, head northwest along Dongshi South Street 120 meters and turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, get off at Meishan Plaza Station Exit B/C, go east along Shengli East Road; Bus route: get off at Shimao Plaza Station, walk east along Shengli East Road about 200 meters to reach Shimao Tianji Center.

Self-driving navigation: Shaoxing Shimao Tianji Center

Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2 etc. and get off at "Hongchuan College North (Jiaxing World Trade Center)" Station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus 18, 21, 23, 52, 68; 77 Loop; 107 to Hesheqiao Station, get off and walk to Room 1015, 10th Floor, Zhixin Plaza

Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza) Office Building, No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Line 1 or Line 2, exit from Exit 2 at Metro Building Station, walk about 260 meters to reach Greenland Twin Towers Building A1;

Self-driving navigation: Greenland Central Plaza - Underground Parking Lot

Room 1508, 15th Floor, China Resources Center Office Building (MixC), No. 11111 Jingshi Road, Lixia District, Jinan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take the bus and get off at "Haiyou Road Jingshi Road Station" or "MixC Station".

Self-driving navigation: MixC Underground Parking Lot.

Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District, Hefei (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 3, Provincial Museum Station Exit 1, go east 1.5 kilometers to Room 1203, Tower B, China Resources Building, MixC