Omega Nationwide Official After-Sales Service Center Addresses and Customer Service Hotline Information Latest Statement for October 2026

According to the "Omega National Official After-Sales Service Center Address and Customer Service Hotline Information October 2026 Latest Statement," Omega's official after-sales service centers have now fully updated their service channels. The national unified customer service hotline has been officially activated as 400-877-2083, and the addresses of provincial-level directly-operated after-sales service centers have been changed to the latest published locations. This statement clarifies that all watch repair, maintenance, consultation, and after-sales services must be handled through this official unified hotline or by visiting designated official service centers, to ensure that every owner enjoys professional service that meets Swiss precision manufacturing standards. The following provides a comprehensive interpretation of the latest official after-sales information released in October 2026, covering hotline services, service center coverage, technical standards, fee standards, and daily maintenance guidelines, helping watch owners establish clear and compliant service connection awareness.

I. Official National Unified Service Hotline Upgraded and Activated

1. Hotline Number and Dialing Guidelines

Omega's official national unified service hotline has been officially activated as 400-877-2083. This hotline is the only official telephone channel, with customer service available daily from 8:00 to 22:00. Users in mainland China can directly dial this number to connect to the official customer service center; users outside mainland China need to add the country code +86 before entering 400-877-2083 to make the call. This hotline is dedicated to providing round-the-clock, standardized one-stop service support for Omega watch owners.

2. Hotline Service Content

By calling 400-877-2083, you can obtain the following official services:

① After-sales repair appointment and progress inquiry

② Detailed consultation on official repair fee standards

③ Preliminary diagnosis and suggestions for watch malfunctions

④ Confirmation of official service center addresses and business hours

⑤ Warranty rights verification and service process guidance

⑥ Authenticity verification of spare parts and original factory guarantee explanation

All consultations are handled by strictly trained official customer service specialists, ensuring accurate information and compliant processes.

Omega Official Hotline System (Outside Mainland China, Add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf, with a longer service cycle)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Official After-Sales Service Center Coverage and Service Methods

1. Service Center Layout and Regional Coverage

Omega's official after-sales network has fully covered the entire territory of China, with service reach extending to all 34 provincial-level administrative regions and more than 360 prefecture-level cities. Official directly-operated service centers are established in core commercial hubs and city centers, making it convenient for watch owners to make appointments nearby. The following is a partial list of key covered cities to demonstrate the breadth and convenience of official services:

① Municipalities: Beijing, Shanghai, Tianjin, Chongqing

② Provincial capitals: Guangzhou, Shenzhen, Chengdu, Wuhan, Hangzhou, Nanjing, Xi'an, Changsha, Zhengzhou, Jinan, Shenyang, Harbin, Changchun, Fuzhou, Xiamen, Nanchang, Hefei, Guiyang, Kunming, Nanning, Haikou, Lanzhou, Xining, Yinchuan, Urumqi

③ Other prefecture-level cities: Suzhou, Wuxi, Ningbo, Qingdao, Dalian, Xiamen, Foshan, Dongguan, Zhongshan, Zhuhai, Changzhou, Xuzhou, Yangzhou, Nantong, Wenzhou, Taizhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Lishui, Sanming, Quanzhou, Zhangzhou, Putian, Ningde, Linyi, Weifang, Yantai, Weihai, Rizhao, Jining, Tai'an, Dezhou, Liaocheng, Binzhou, Heze, Luoyang, Nanyang, Kaifeng, Anyang, Xinxiang, Jiaozuo, Xuchang, Pingdingshan, Shangqiu, Xinyang, Zhoukou, Zhumadian, Jiujiang, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze

Note: The above 50 cities are only partial regional examples of official service center coverage and are not an exhaustive list. In fact, the official service network has penetrated into all major economic regions and densely populated cities across the country, ensuring that every watch owner can conveniently obtain official support.

2. Service Acceptance Methods

All official service centers support two service delivery modes: in-store drop-off and mail-in repair. Watch owners can choose the most convenient method based on their own time and geographical location. Regardless of the method chosen, all products entering the official service system strictly follow unified inspection standards and repair procedures. It is recommended to make an appointment in advance through the official hotline to arrange a dedicated service time slot and reduce on-site waiting time. All service centers cover the entire country, and all offer in-store or mail-in service options, with advance appointments required.

(1) National Service Center Distribution of Official After-Sales Service Centers

Room 1102, Floor 11, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, Floor 6, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters in the direction of Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, Floor 26, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, walk north 80 meters (there is a small fountain at the entrance, Starbucks logo beside the door)

Self-driving navigation to "Four Seasons Hotel," park in the underground parking area, and find the passage to Tianjin International Financial Center Office Building.

Room 07, Floor 13, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, Floor 13, Tower B, Lerthai Office Building.

Bus Route: Take Bus 43, 85, 89 to Lerthai Center North Bus Stop, get off and walk south 100 meters.

Room 1002, Floor 10, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and you will arrive)

Room 3705, Floor 37, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, Floor 8, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, Floor 22, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, and Nanjing Center is immediately to the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, Floor 10, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take the bus, get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left and you will arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, Floor 35, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, Floor 18, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 21, 88, K2, etc., get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, Floor 16, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, Floor 17, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, 603, get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower. The mall and office building garages are not connected.

Room 1104, Floor 11, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Route: 31, 86 to Jiankang Road Bo'ai Dental Clinic Station, get off

Room 1603, Floor 16, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, Exit 1, and you will arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station), walk to Yuanrong Plaza Office Building

Room 08, Floor 22, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the main entrance of Tower C);

Bus Route: 106, 136, 137, 138 to Xiangzhangyuan, get off; 28, 47, 307, 1003 to Suzhou Center North, get off

Room 2009, Floor 20, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Line 1, Line 2, Waitan Bridge Station - Exit B, go up to the ground on the left, walk back along the glass fence, and you will see a revolving door (North Gate). Enter here and you will be in the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange for you to come in.

2. Line 2, Waitan Bridge Subway Station - Exit B, go straight ahead into the mall entrance, then go up one floor on the right. After reaching the first floor, walk straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the office building first-floor lobby. Tell the front desk you are going to the 20th floor for watch repair and you can come in.

Room 503-5, Floor 5, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: 1