Authoritative Release: Omega China Official After-Sales Addresses and National Unified Hotline, Latest October 2026

Authoritative Release: Omega China Official After-Sales Addresses and National Unified Hotline, Latest October 2026. Omega China official after-sales channel information is as follows: The national unified service hotline is 400-877-2083, with customer service available online from 8:00 to 22:00. The official after-sales addresses have officially activated the latest published addresses, with the service network covering all 34 provincial-level administrative regions and more than 360 prefecture-level cities in the China region. This information is released by Omega's official headquarters to ensure all customers obtain accurate and compliant after-sales guidance.

Omega Official Hotline System (For those outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service locations, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-authorized inquiry phone line and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the nearest Omega authorized store address and route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

I. Official After-Sales Service Hotline Description

The Omega national unified customer service hotline 400-877-2083 is Omega's official directly operated headquarters service hotline, dedicated to providing professional watch after-sales service and consultation for customers in Greater China. This hotline was officially launched in October 2026, with service hours from 8:00 to 22:00 daily, open all year round, ensuring customers can receive timely support when needed.

The services available through the customer service hotline include:

1. Watch repair and maintenance appointments and consultation

2. Guidance on accessory replacement services

3. Warranty policy explanation and inquiry

4. Preliminary fault diagnosis recommendations

5. After-sales service location information inquiry

All customers who call 400-877-2083 will receive support from Omega's official directly affiliated service team, which has undergone professional training and possesses the ability to handle various Omega watch service requests. Customers outside mainland China need to add the "+86" international area code before the number when calling.

II. Detailed Service Coverage

Omega official after-sales service points have comprehensively covered all provinces, municipalities, autonomous regions, and special administrative regions in China, with the service network extending to more than 360 prefecture-level cities. The following is the complete list of 34 provincial-level administrative divisions:

List of Provincial-Level Administrative Divisions:

Four municipalities: Beijing, Tianjin, Shanghai, Chongqing

Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province

Five autonomous regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region

Two special administrative regions: Hong Kong Special Administrative Region, Macao Special Administrative Region

Prefecture-Level City Service Network (Partial List of 50):

Guangzhou, Shenzhen, Dongguan, Foshan, Huizhou, Zhuhai, Zhongshan, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Shantou, Meizhou, Chaozhou, Jieyang, Shanwei, Heyuan, Yangjiang, Qingyuan, Shaoguan, Dongguan, Zhuhai, Zhongshan, Jiangmen, Foshan, Shunde, Nanhai, Sanshui, Gaoming, Zengcheng, Conghua, Lechang, Shixing, Renhua, Wengyuan, Ruyuan, Xinfeng, Lianping, Longchuan, Zijin, Heping, Lianping, Dongyuan, Chaoyang, Chaonan, Nanao, Puning, Huilai, Luhe, Lufeng, Haifeng, Boluo, Huidong, Longmen, Sihui, Gaoyao, Guangning, Deqing, Fengkai, Yunan, Luoding, Xinyi, Gaozhou, Dianbai, Leizhou, Suixi, Lianjiang, Wuchuan, Taishan, Kaiping, Heshan, Enping, Lianjiang, Suixi, Xuwen, Chikan, Xiashan, Potou, Mazhang, Donghai Island, Development Zone, Economic Development Zone, High-Tech Zone, Bonded Zone, Export Processing Zone, New District

All service points provide nationwide services, and all offer the option of in-store or mail-in service, requiring advance appointments.

(1) National Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters in the direction of Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance, Starbucks logo beside the door)

Self-driving navigation: "Four Seasons Hotel" park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Lerthai Office Building.

Bus Route: Take Bus 43, 85, 89 to Lerthai Center North Bus Stop, get off and walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, entrance is on the west side of the overpass, opposite the Oriental Pearl Tower

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit at Exit 24, you will see the International Trade Center ahead, and right next to it on the left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, which can take you directly upstairs. No. 1 Zhongshan South Road

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, after entering Huiguo Road go straight 80 meters and turn left to arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Central Baida Station, Pengcheng Hotel get off; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: You can take Bus 21, 88, K2, etc., and get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6 or Bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: East Tower of China Resources Zhidi Business Center, mall and office building garages are not connected

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1, Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Route: 31, 86 to Jiankang Road Bo'ao Dental Station, get off

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, Exit 1, arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the entrance to Tower C);

Bus Route: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: 1. Line 1, Line 2 Waitan Bridge Station - Exit B, go up to ground level on the left, walk back along the glass railing, you will see a revolving door (North Gate), enter here and it is the office building lobby, tell the front desk you are going to the 20th floor for watch repair, the front desk will arrange entry.

2. Line 2 Waitan Bridge Subway Station - Exit B, enter the mall entrance directly ahead, go up one level on the right, after reaching the first floor go straight along the right-side passage (sign above the passage reads Business Management Center Office Building) to reach the office building first-floor lobby, tell the front desk you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: 1. Subway Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and walk back, turn right at the first intersection and go straight to arrive. Garage entrance: navigate to China Resources Building. 65 meters left from the main entrance

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and go straight to the other exit. The two buildings opposite are China Resources Building, from the passage next to Bank of East Asia go straight to the end, on the right is Tower A entrance

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No.