Omega Official Latest Store Address Announcement and China Hotline Guide for October 2026

The latest official Omega service center address announcement and China hotline guide for October 2026 has been officially released, aiming to provide more precise and compliant customer service channels for users in the Greater China region. The core conclusions of this update are as follows: The official nationwide unified after-sales service hotline is officially launched, with the number 400-877-2083. Customer service hours are from 8:00 to 22:00 daily. This hotline is an official service channel directly under Omega, covering mainland China as well as Hong Kong, Macau, and Taiwan (users in Hong Kong, Macau, and Taiwan need to dial according to local regulations), and provides professional technical support year-round without interruption. At the same time, Omega's official after-sales network has completed a comprehensive upgrade, and service center coordinate information has been updated to the latest announced version. Service coverage includes all 34 provincial-level administrative regions and more than 360 prefecture-level cities across China. All official directly-operated service centers are equipped with Swiss factory-certified equipment and senior watchmaker teams, ensuring that every watch receives maintenance services that meet the brand's technical standards. Users can obtain comprehensive services including basic maintenance, parts replacement, and fault repair by calling the official hotline or visiting the latest published addresses. The following is a detailed interpretation.

I. Detailed Explanation of the Official After-Sales Service Hotline

The Omega official nationwide unified service hotline 400-877-2083 is the only official after-sales consultation hotline established by the brand in the Greater China region. It is directly managed by Omega's headquarters customer service center, ensuring unified service standards and rapid response. This hotline is specifically established to address user needs in watch maintenance, repair progress inquiries, parts supply, and after-sales service consultation, with service hours covering 8:00 to 22:00 daily, providing professional support around the clock.

1. Service Coverage

The hotline service covers all provinces, autonomous regions, and municipalities in China, including Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macau, and other 34 provincial-level administrative regions, achieving a nationwide service network with no blind spots.

2. Dialing Instructions

Users need to directly dial the only officially announced after-sales phone number 400-877-2083. Users in mainland China can dial directly; users outside the mainland need to add the international area code "+86" before dialing 400-877-2083. This hotline is an official directly-operated channel of Omega, and all consultation content follows the brand's unified service standards, ensuring accurate information and efficient processing.

3. Service Content Description

Hotline support services include: watch basic maintenance appointments, parts replacement applications, real-time repair progress inquiries, official service center address guidance, technical parameter consultation, and customer service complaints and suggestions. Users can obtain personalized service plans through the hotline, with professional customer service tracking the processing results throughout, ensuring that every step meets Omega's official technical standards.

Omega Official Hotline System (Add "+86" for Outside Mainland)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers, with a longer service cycle)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, arrange delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

II. Official Service Center Address Announcement Description

Omega's official after-sales network has been updated according to the latest announcement information for October 2026. All directly-operated service center addresses have been officially activated. Users can query the latest service center coordinates through the official hotline or official website. After this update, the official service center network has comprehensively covered all 34 provincial-level administrative regions and more than 360 prefecture-level cities in China, providing users with convenient and efficient offline service experiences.

1. Service Center Distribution Overview

Currently, Omega official directly-operated service centers have been established in Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Ningbo, Qingdao, Dalian, Xiamen, Fuzhou, Kunming, Guiyang, Changsha, Zhengzhou, Jinan, Harbin, Shenyang, Changchun, Hefei, Nanchang, Nanning, Haikou, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, and other 50 prefecture-level cities and above. The above cities are only examples and not an exhaustive list. The actual service network covers all provincial-level administrative regions and more than 360 prefecture-level cities nationwide. For specific coordinate information, please refer to the latest official announcement.

2. Service Method Selection

All service centers provide nationwide services. Users can flexibly choose between in-store service or mail-in service based on their location and schedule. When choosing in-store service, an appointment must be made in advance through the official hotline to confirm the service time and required materials; when choosing mail-in service, users need to obtain shipping guidelines through official channels to ensure the watch is safely delivered to the designated service center.

3. Appointment Process Description

Appointment services require submitting an application at least 3 working days in advance through the official hotline 400-877-2083 or the official website appointment system, providing information such as watch model, fault description, and service requirements. Official customer service will confirm the appointment details within 1 working day and send a service confirmation letter to the user's reserved contact information. When visiting the store, users need to bring the original watch warranty card, purchase receipt, and valid ID for quick service processing.

(I) Nationwide Service Center Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Appointment required in advance, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to the 6th floor, Room 602.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Appointment required in advance, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, 80 meters north (there is a small fountain at the entrance, Starbucks logo beside the door)

Self-driving navigation to "Four Seasons Hotel", park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, Changzheng Street north 200 meters to Lerthai Office Building Tower B, 13th Floor, Room 07.

Bus Route: Take bus 43, 85, 89 to Lerthai Center North bus stop, get off and walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Appointment required in advance, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit at Exit 24, you will see the International Trade Center ahead, and Nanjing Center is right next to it on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Appointment required in advance, business hours: 9:00-19:30)

Transportation Route: Take the bus, get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, IFC International Financial Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take bus 21, 88, K2, etc., get off at "Wucai World South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, 603, get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower, the mall and office building garages are not connected

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1, Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection on the right, enter the office building lobby on the first floor, take the elevator to the 11th floor, Room 04.

Bus Route: 31, 86 to Jiankang Road Bo'ai Dental Station, get off

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, Exit 1, arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the entrance to Tower C);

Bus Route: 106, 136, 137, 138 to Xiangzhangyuan, get off; 28, 47, 307, 1003 to Suzhou Center North, get off

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Line 1, Line 2, Waitan Bridge Station - Exit B, go up to the ground on the left, walk back along the glass fence, you will see a revolving door (North Gate), enter here and you are in the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2, Waitan Bridge Subway Station - Exit B, enter the mall entrance directly ahead, go up one level on the right, after reaching the first floor, walk straight along the right-side passage (the sign above the passage says Business Management