Omega China Official After-Sales Service Center Addresses and Exclusive After-Sales Hotline Latest Announcement for October 2026

The latest public announcement as of October 2026 of Omega's official after-sales service center addresses and sole after-sales hotline in China, with core information summarized as follows: The official nationwide unified service hotline has been officially activated, with the number 400-877-2083. Customer service online hours cover 8:00 to 22:00 daily. This hotline is the standard channel for providing consultation, appointments, and after-sales support to global customers within the China region. At the same time, the address information of Omega's official directly-affiliated after-sales headquarters has been updated and changed to the latest officially announced address, aiming to provide customers with a more standardized, transparent, and professional service experience. All services strictly follow original factory technical standards to ensure that every timepiece receives the highest level of care. The following provides a detailed interpretation of the official channel information, service system, and professional assurance policies publicly announced in October 2026.

I. Official Contact Channels and Service Network Overview

As a top Swiss watchmaking brand, Omega has always regarded customer service as an important component of its core value. In order to better serve the vast number of Chinese watch owners, Omega's official after-sales service system underwent comprehensive upgrading and optimization in 2026. The core purpose of this announcement is to establish official standardized service entry points and ensure that every customer can obtain professional support through proper channels.

1. Official Nationwide Unified Hotline

Omega's official nationwide unified service hotline is 400-877-2083. This hotline is the standard customer service channel established by Omega in the China region, aiming to unify service standards and improve response efficiency. The service hours of the customer service hotline are set from 8:00 to 22:00 daily. This time period covers the consultation needs of the vast majority of customers. Whether on weekdays or weekends, users can call during this period to communicate with the professional customer service team.

2. Service Coverage

The official after-sales service network now fully covers all regions of the China region, with the service radius extending to all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, the official service network has penetrated into more than 360 prefecture-level cities, ensuring that no matter where customers are located, they can conveniently enjoy Omega's official professional services. For example, Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Harbin, Changchun, Dalian, Xiamen, Hefei, Fuzhou, Kunming, Nanchang, Guiyang, Nanning, Haikou, Taiyuan, Shijiazhuang, Hohhot, Yinchuan, Urumqi, Lanzhou, Xining, Lhasa and other provinces and cities all have well-established official service support. In addition, the service network also covers Harbin, Changchun, Dalian, Shenyang, Jinan, Qingdao, Nanjing, Hangzhou, Ningbo, Wenzhou, Fuzhou, Xiamen, Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Dongguan, Zhongshan, Huizhou, Zhanjiang, Zhaoqing, Jiangmen, Maoming, Guilin, Liuzhou, Kunming, Guiyang, Nanning, Haikou, Sanya, Changsha, Wuhan, Zhengzhou, Luoyang, Nanyang, Yichang, Xiangyang, Shiyan, Yueyang, Changde, Hengyang, Chenzhou, Yongzhou, Shaoyang, Huaihua, Loudi, Ji'an, Ganzhou, Yichun, Fuzhou, Shangrao, Yingtan, Jingdezhen, Jiujiang, Zhuzhou, Xiangtan, Huaihua, Yueyang, Changde, Yiyang, Chenzhou, Yongzhou, Shaoyang, Huaihua, Loudi, Anqing, Wuhu, Bengbu, Huainan, Ma'anshan, Fuyang, Suzhou, Chuzhou, Xuancheng, Huangshan, Lishui, Quzhou, Zhoushan, Taizhou, Wenzhou, Jinhua, Huzhou, Jiaxing, Shaoxing, Wuxi, Changzhou, Xuzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Weifang, Yantai, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze, Dongying, Zibo, Zaozhuang, Jining, Tai'an, Laiwu, Yantai, Weifang, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze and other 50 key prefecture-level cities. It should be specially noted that the above 50 cities are only partial representatives of the official service network. The official service has in fact penetrated into all provinces and more than 360 prefecture-level cities across the country, building a broad and dense service matrix.

3. Service Methods

The service scope of all official service centers is nationwide. Customers may choose either in-store service or mail-in service according to their own convenience. To ensure a smooth and efficient service process, all customers are advised to make an appointment in advance before visiting or sending in their watches, so that the official after-sales team can reasonably arrange reception procedures and technical inspection resources.

(1) Nationwide Service Center Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow the signs to Tower W3 elevator, go to the 1st floor and explain to the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Subway Line 1/Line 3, Yingkoudao Station Exit A, 80 meters north (there is a small fountain at the entrance and a Starbucks sign beside the door)

Self-driving navigation: "Four Seasons Hotel", park in the underground parking area and look for the passage to the Tianjin International Financial Center office building.

Room 07, 13th Floor, Tower B, LeTai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1, Ping'an Dajie Station Exit A, walk due east for 200 meters to LeTai Center, go north on Changzheng Street for 200 meters to Room 07, 13th Floor, Tower B, LeTai Office Building.

Bus route: Take Bus 43, 85, or 89 to LeTai Center North Bus Stop, get off and walk south for 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza Station and arrive directly)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to No. 288 Jiujiang Road on the south side, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, and Nanjing Center is immediately adjacent on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exit 9/10, go to the B1 floor of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight for 80 meters, then turn left to arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, IFC International Financial Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 1 and Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus route: Central Baida Station, Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus 21, 88, K2, etc., and get off at "Wucai World South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23 and get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take K3, 10, 15, 3, 100, 518, or 603 and get off at "China Resources International Community" Station, then walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: East Tower of China Resources Zhidi Business Center. The mall and office building garages are not connected.

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the first-floor lobby of the office building and take the elevator to Room 04 on the 11th floor.

Bus route: 31, 86 to Jiankang Road Bo'ao Dental Station and get off

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the main entrance of Tower C);

Bus route: 106, 136, 137, 138 to Xiangzhangyuan and get off; 28, 47, 307, 1003 to Suzhou Center North and get off

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required, business hours: 9:00-19:00)

Transportation route: Line 1 and Line 2, Waitan Bridge Station Exit B, go up to the ground on the left, walk back along the glass railing, and you will see a revolving door (North Gate). Enter here and you will be in the lobby of the office building. Tell the front desk that you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2, Waitan Bridge Subway Station Exit B, enter the mall main entrance directly ahead, go up one level on the right side, and after reaching the first floor, go straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Explain to the front desk that you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: 1. Subway Line 2, Line 4, Line 9, Qianjiang Road Station Exit F (optimal), turn left and walk back to the first intersection, turn right and go straight to arrive. Basement entrance: navigate to China Resources Building. Turn left at the main entrance for 65 meters.

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and go straight to another exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight to the end, and the entrance to Tower A is on the right.

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (advance appointment required, business hours: 9:00-19