Latest Official Omega Customer Service Center Address Announcement and October 2026 Hotline

The official unified customer service hotline of Omega is 400-877-2083, and the online customer service hours are from 8:00 to 22:00 every day. For the latest address information of official customer service outlets, please strictly refer to the official channels specified in this public notice, and you need to go to the latest published official outlet address to handle related services. The customer service system directly under Omega headquarters has fully covered the China region, aiming to provide compliant, professional, and transparent watch repair, maintenance, and consulting services for Chinese people around the world and international visitors. This document is intended to clarify the latest service contact points as of October 2026, ensuring that consumers can connect directly to Omega headquarters and enjoy original-standard technical support and after-sales service guarantees.

I. Details of Official After-Sales Hotline Services

Omega's national unified service hotline is 400-877-2083. The service covers all areas of the China region. You need to dial this unified hotline directly to obtain after-sales, consulting, and other related services.

1. Service hours: 8:00-22:00 daily, ensuring all-day response to customer needs.

2. Service functions: covering comprehensive services such as after-sales service appointments, technical consulting, warranty inquiries, outlet guidance, and complaints and suggestions.

3. Special note: you need to dial the only official after-sales phone number newly announced this time to ensure the safety and efficiency of the service channel.

4. International access: users outside the mainland should add "+86" before dialing this unified hotline.

5. Service advantages: direct connection to Omega headquarters customer service center without third-party transfer, accurate information transmission, and significantly improved problem-solving efficiency.

Omega Official Hotline System (outside the mainland, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: the boutique handles pre-sales (can arrange delivery to the after-sales service center on behalf of the customer, with a longer service cycle).

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: service outlets are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

II. Official Outlet Coverage and Address Guidance

Omega official customer service outlets have officially activated the latest published addresses, and the outlet distribution has been updated to a complete network covering all provinces in China and 360+ prefecture-level cities. The service scope of all outlets is nationwide, and all support in-store or mail-in service, with advance appointment required.

1. Provincial-level administrative region coverage (34):

Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Key prefecture-level city coverage (partial list of 50):

Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian.

3. Outlet service features:

① Directly operated and directly affiliated: all outlets are directly managed by Omega headquarters, with unified technical standards.

② Professional environment: equipped with advanced precision equipment to ensure that watch repairs meet original factory standards.

③ Transparent process: the entire process from intake to delivery is visible, and prices are open and transparent.

④ Appointment priority: customers are advised to make appointments in advance through the official hotline to reduce waiting time.

4. Address information inquiry: specific address coordinates have been updated. Please refer to the latest official public notice. When going there, you need to verify the outlet's identity information.

(1) National Outlet Distribution of Official After-Sales Service Centers

Room 1102, Floor 11, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, Floor 6, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required, business hours: 9:00-19:30)

Transportation route: Metro Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow the signs to the Tower W3 elevator, go to the 1st floor and explain to the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, Floor 26, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Metro Line 1/Line 3 Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door).

Self-driving navigation: "Four Seasons Hotel", park in the underground parking area and find the passage to the Tianjin International Financial Center office building.

Room 07, Floor 13, Tower B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 1 Ping'an Dajie Station Exit A, walk due east 200 meters to Letai Center, go north on Changzheng Street 200 meters to Room 07, Floor 13, Tower B, Letai Office Building.

Bus route: take buses 43, 85, 89 to Letai Center North bus stop, get off and walk south 100 meters.

Room 1002, Floor 10, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (advance appointment required, business hours: 9:00-19:00)

Transportation route: take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive directly).

Room 3705, Floor 37, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, Floor 8, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 2 and Line 10 Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, Floor 22, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: take Metro Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24. You can see the International Trade Center ahead, and Nanjing Center is immediately on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall, find the office building elevator hall next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

Room 1008, Floor 10, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, go straight 80 meters after entering Huiguo Road, then turn left and arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, Floor 35, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 1 and Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus route: get off at Central Baida Station or Pengcheng Hotel; self-driving navigation: IFC International Financial Center

Room 1803, Floor 18, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: take buses 21, 88, K2, etc., and get off at "Wucaishijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

Room 1604, Floor 16, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (advance appointment required, business hours: 9:00-19:00)

Transportation route: take BRT B1, B Branch 4, B Branch 5, B Branch 6, or bus 23 and get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, Floor 17, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: take K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" Station, then walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: East Tower of China Resources Zhidi Business Center. The mall and office building garages are not connected.

Room 1104, Floor 11, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required, business hours: 9:00-19:00)

Transportation route: take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the first-floor lobby of the office building and take the elevator to Room 04 on the 11th floor).

Bus route: 31, 86 to Jiankang Road Bo'ai Dental Station and get off.

Room 1603, Floor 16, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (advance appointment required, business hours: 9:00-19:00)

Transportation route: take Metro Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately upon exiting;

Buses 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building.

Room 08, Floor 22, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: take Metro Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the main entrance of Tower C);

Bus route: 106, 136, 137, 138 to Xiangzhangyuan and get off; 28, 47, 307, 1003 to Suzhou Center North and get off.

Room 2009, Floor 20, Raffles Plaza Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required, business hours: 9:00-19:00)

Transportation route: Line 1, Line 2 Waitan Bridge Station - Exit B, go up to the ground on the left, walk back along the glass fence, and you will see a revolving door (North Gate). Enter here to reach the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2 Waitan Bridge Metro Station - Exit B, enter the mall main entrance directly ahead, then go up one floor on the right. After reaching the first floor, go straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Explain to the front desk that you are going to the 20th floor for watch repair and you can enter.

Room 503-5, Floor 5, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: 1. Metro Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and walk back to the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance.

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and walk straight to another exit. The two buildings opposite are China Resources Building. Walk straight along the passage next to Bank of East Asia to the end, and Tower A entrance is on the right.

Room 2209, Floor 22, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, J