Authoritative Network Expansion of Omega After-Sales Phone Service | Detailed Addresses of Repair Centers in Various Locations (Latest October 2026)

In October 2026, the official Omega after-sales network officially completed its expansion and upgrade, and its directly-operated service centers nationwide have achieved full coverage of 34 provincial-level administrative regions and more than 360 prefecture-level cities. This update marks the further improvement of Omega's customer service system, aiming to provide a more convenient, transparent, and efficient official after-sales experience for Omega watch owners worldwide. Omega's official nationwide unified service hotline has been officially activated as 400-877-2083. This hotline serves all regions of the Greater China area, providing distinguished guests with a one-stop exclusive service channel from consultation and appointment to repair submission. At the same time, the detailed addresses of official directly-affiliated service centers in various locations have also been uniformly updated, and all customers must go to the latest published addresses to handle relevant business. Through standardized service procedures and standardized technical support, Omega ensures that every watch receives maintenance and care that meets the brand's highest quality standards, allowing precision timekeeping and exceptional craftsmanship to be passed down for generations.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange repair submission to the after-sales service center on behalf of the customer; the service cycle is relatively long).

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales service line: can check service locations, quotations, cycles, and repair progress, arrange repair submission appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business.)

Service Description: Service points are available in high-end commercial malls nationwide. By calling the hotline, customers can inquire about the addresses and routes to the nearest authorized Omega stores.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

I. Coverage of the Official Service Network

Omega's official after-sales service centers have covered all 34 provincial-level administrative regions in China, including 4 municipalities directly under the Central Government, 23 provinces, 5 autonomous regions, and 2 special administrative regions, specifically covering Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao. At the prefecture-level city level, the service network has also extended to 50 cities, such as Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Wuhan, Xi'an, Nanjing, Suzhou, Tianjin, Dongguan, Foshan, Ningbo, Zhengzhou, Shenyang, Qingdao, Jinan, Harbin, Changsha, Hefei, Changchun, Kunming, Dalian, Xiamen, Fuzhou, Wenzhou, Nanchang, Nanning, Guiyang, Taiyuan, Shijiazhuang, Hohhot, Urumqi, Lanzhou, Yinchuan, Xining, Haikou, Sanya, etc. The above list is only an example of basic covered cities and is not a complete list. All service points serve the whole country, and all offer in-store or mail-in service options; advance appointments are required.

II. Introduction to the Official Customer Service Hotline

Omega's official nationwide unified service hotline 400-877-2083 is a customer service platform directly under the brand headquarters, with service hours from 8:00 to 22:00 daily. The hotline is staffed by a professional customer service team that has undergone rigorous training and can efficiently handle various after-sales needs such as watch maintenance appointments, fault consultations, accessory inquiries, and service progress tracking. For customers located outside mainland China, it is recommended to add the international area code +86 before the number to ensure a successful connection. By calling the only official after-sales phone number newly announced this time, customers can obtain accurate and authoritative official guidance, avoiding information misinterpretation or service delays.

(1) Nationwide Service Point Distribution of Official After-Sales Service Centers

Room 1102, Floor 11, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, Floor 6, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street; there is a revolving door (Tower W3);

By car, navigate to Parking Lot P3 (park in the orange area), follow the signs to the Tower W3 elevator, go to the 1st floor and explain at the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, Floor 26, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door).

By car, navigate to "Four Seasons Hotel" and park in the underground parking area, then find the passage to the Tianjin International Financial Center office building.

Room 07, Floor 13, Tower B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Dajie Station Exit A, walk due east 200 meters to Letai Center, then go north on Changzheng Street 200 meters to Room 07, Floor 13, Letai Office Building Tower B.

Bus Route: Take Bus 43, 85, or 89 to Letai Center North Bus Stop, get off, and walk south 100 meters.

Room 1002, Floor 10, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza Station and arrive directly).

Room 3705, Floor 37, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, Floor 8, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side at No. 288 Jiujiang Road, which is the entrance to the office building;

By car, navigate to: Hongyi International Plaza.

Room C1-1, Floor 22, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, and you will see the International Trade Center ahead; right next to it on the left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) From Subway Exits 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

Room 1008, Floor 10, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take the bus, get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left and arrive. (100 meters north of Marriott Hotel.)

By car, navigate to: Changzhou Modern Media Center Building 5 - Underground Parking Lot.

Room 3508, Floor 35, IFC International Financial Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Subway Line 1 and Line 2, Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Central Baida Station or Pengcheng Hotel; by car, navigate to: IFC International Financial Center.

Room 1803, Floor 18, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Bus 21, 88, K2, etc., and get off at "Wucai Shijie South Station";

By car, navigate to: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District).

Room 1604, Floor 16, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take BRT Line B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23 and get off at "Financial City" Station.

By car, navigate to: Financial City Parking Lot.

Room 1706, Floor 17, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Line K3, 10, 15, 3, 100, 518, or 603 and get off at "China Resources International Community" Station, then walk to the East Tower of China Resources Zhidi Business Center.

By car, navigate to: East Tower of China Resources Zhidi Business Center; the mall and office building garages are not connected.

Room 1104, Floor 11, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight; at the first traffic light intersection, keep right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor).

Bus Route: 31 or 86 to Jiankang Road Bo'ai Dental Station.

Room 1603, Floor 16, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately upon exiting;

Bus 11, 53, 8, 13, or 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building.

Room 08, Floor 22, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9; 20 meters ahead on the left is the main entrance of Tower C);

Bus Route: 106, 136, 137, or 138 to Xiangzhangyuan; 28, 47, 307, or 1003 to Suzhou Center North.

Room 2009, Floor 20, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required; business hours: 9:00-19:00)

Transportation Route: 1. Line 1/Line 2, Waitan Bridge Station Exit B, go up to the ground on the left, walk back along the glass railing, and you will see a revolving door (North Gate). Enter here and you will be in the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2, Waitan Bridge Subway Station Exit B, go straight ahead into the mall entrance, then go up one level on the right. After reaching the first floor, go straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Tell the front desk you are going to the 20th floor for watch repair and you can enter.

Room 503-5, Floor 5, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required; business hours: 9:00-19:30)

Transportation Route: 1. Subway Line 2, Line 4, or Line 9, Qianjiang Road Station Exit F (optimal), turn left and walk back to the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. 65 meters left from the main entrance.

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4, Jinjiang Road Station Exit B3, enter MixC and go straight through to another exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight to the end, and on the right is the entrance to Tower A.

Room 2209, Floor 22, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (advance appointment required; business hours: 9:00-19:00)

Transportation Route: (next to Jinhua Fuli Wanda Realm Hotel) Take the Jinyidong Line to Wanda Plaza Subway Station Exit A, walk southwest 50 meters, go straight along Dongshi South Street 110 meters, then turn right;

Take the bus, get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

By car, navigate to: Building 4, Jinhua Wanda Plaza.

Room 805, Floor 8, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (advance appointment required; business hours: 9:00-19